Category: Slava Moisieiev

Saclab IMS

In Progress

11th of December

At the moment the project is actively in progress.

The release date is 11th of December. It might be that we will be adding Dima Savchenko to the project. However it will be decided later today.

Saclab General

In progress

Always in progress, no ETA

• Working on the assigned issues by @Thu (no sence to write them all down)

• Budget in total of Saclab is not limited to 200 hours anymore, at least until the end of the 4th quarter

• Awaiting information to which PM to pass the information regarding Saclab

Growth

In progress

• Started the new position in the company as Head of Business Growth

• Discussed with alex.l@cheitgroup.com the plans and responsibilities

• Finalised with the contracts templates, however they require editing with the law representatives in regards to the Company`s requirements

  • https://docs.google.com/document/d/1JzH–GzsudqaOTp4duGKphLXTstB9M8iKEB69KqlvIA/edit?usp=drive_link – Statement of Work

  • https://docs.google.com/document/d/1yCyD7Z1Or48xf-2ogO_wF9nyIcRd3Ofc/edit?usp=sharing&ouid=104812363429669152161&rtpof=true&sd=true – Master Service Agreement

• Had a couple of calls with Anna-Maria`s Leads

Saclab US

Done

Saclab SnS

Done

Saclab General

In progress

• Working on the assigned issues by @Thu (no sence to write them all down)

• Budget in total of Saclab is going to be very limited after the IMS release

Saclab IMS

In progress

• Started a new project with Saclab, Integration with Airtable

• Finish dates are 4-11th of December

• So far going great, Anna is on time.

• Sending recorded videos of the integration on weekly basis

Performance Frontiers

In progress

• Took over the project for a week.

• The project went online and now additional pages are in progress

Growth

In progress

• Started the new position in the company as Head of Business Growth

• Discussed with alex.l@cheitgroup.com the plans and responsibilities

• Finilasied with the Maintanance services in regards to the content, prices and design:

  • Maintenance packages – content

  • https://www.figma.com/proto/YZQ9wiF22yj2t0SDGaN9aH/CHE-IT-GROUP-(Copy)?page-id=3401%3A2&type=design&node-id=4433-550&viewport=-394%2C-1652%2C0.09&t=xakNpYs05bRrDQLE-1&scaling=min-zoom – design

• Contracts are in progress of creation and first draft will be provided this week

• Had many calls with Marina`s Leads – 4 projects came in

Approver

alex.l@cheitgroup.com Honcharuk Oleh

Contributors

sophiabilyk

Informed Stakeholders

Honcharuk Oleh alex.l@cheitgroup.com Alec Shpigar Ivan Atroshchenko (Unlicensed)

IN PROGRESS

Suggest all of our customers Maintenance packages

Based on the amount of purchased packages

Provide on a timely basis all of the services that were purchased

Time of reaction, time spent on fixes

Mention Maintenance packages on pre sales calls with potential customers

Additional point to gain the trust of the Lead (meaning after the project is over, we can still support it and have the software up to date), with more chances to be converted into a customer

Business process on how to work on the packages from the perspective of project management

In order to provide all the services from the package, the Business process Must be followed exactly as written

User Persona

The Persona is a representative of the Business, that can make a decision on purchasing the package (or influence on such decision). Usually he/she is the one, with whom the Project Manager has been communicating during the Main phase of the Project

Top-Line message

Basic

Advanced

Premium

Plugins/ WordPress/ Woocommerce updates

• WordPress engine updates (We will update the )

• All plugins updates on a weekly matter (Besides updating existing plugins on a weekly basis, we can also install and activate new plugins. Deactivate or remove plugins you no longer want to use or edit plugin configurations.)

• Content Updates (We will add, remove and replace any content you’d like, such as staff information, phone number and more. Just make sure you have the finalized content)

• We can help you publish blog posts and upload provided images and captions. (Please note, our team does not provide content or content edits, please provide finalized content only)

• Website monitoring is included (notifications will come in, whenever the website is offline)

• WordPress engine updates (We will update the )

• All plugins updates on a weekly matter (Besides updating existing plugins on a weekly basis, we can also install and activate new plugins. Deactivate or remove plugins you no longer want to use or edit plugin configurations.)

• Fixes if any required, in case the plugin or engine update will cause bugs (We can fix theme bugs and common WordPress issues as well. Thats for what the developers hours are for)

• Content Updates (We will add, remove and replace any content you’d like, such as staff information, phone number and more. Just make sure you have the finalized content)

• We can help you publish blog posts and upload provided images and captions. (Please note, our team does not provide content or content edits, please provide finalized content only)

• Website monitoring is included (notifications will come in, whenever the website is offline)

• Monitoring of the domain, SSL certificate, hosting (and other additional services), so that the payment is on time or if enough space

• WordPress engine updates (We will update the )

• All plugins updates on a weekly matter (Besides updating existing plugins on a weekly basis, we can also install and activate new plugins. Deactivate or remove plugins you no longer want to use or edit plugin configurations.)

• Fixes if any required, in case the plugin or engine update will cause bugs (We can fix theme bugs and common WordPress issues as well. Thats for what the developers hours are for)

• Content Updates (We will add, remove and replace any content you’d like, such as staff information, phone number and more. Just make sure you have the finalized content)

• We can help you publish blog posts and upload provided images and captions. (Please note, our team does not provide content or content edits, please provide finalized content only)

• Checking of the page speed after each update.

• Keyword Ranking (This service keeps track of how your keyword ranking changes and your clients’ website’s visibility. It will also show the clients’ main competitors and more.)

• Link Monitoring (Broken or unresponsive links can lead to poor user experience and are bad for SEO. Our link monitoring service will check the links in all the posts and pages daily.)

• Monitoring of page speed in global

• Website monitoring is included (notifications will come in, whenever the website is offline)

• Monitoring of the domain, SSL certificate, hosting (and other additional services), so that the payment is on time or if enough space

Developers/ QA /SEO/ Content

• 5 hours for the developer

• 5 hours for the QA

• 5 hours for the SEO guru

• 5 hours of content change

• 10 hours for the developer

• 5 hours for the QA

• 5 hours for the SEO guru

• 10 hours of content change

• 10 hours for the developer

• 10 hours for the QA

• 5 hours for the SEO guru

• Unlimited content change

QA services

• QA testing after each circle updates

• Regression tests once a month

• QA for critical functionality of the website

Analysis stage

Before purchasing one of the packages, the website should go through an analysis stage. It will include such services:

• Analysis of the plugins of the websites (what plugins are responsible for and what exactly should be checked)

• Server monitoring connection (stage creation, monitoring, connection to slack to be informed)

• SEO is to be checked and analysis report provided

• Production Duplicate (Preproduction server) creation

• BA will write the most critical functionality of the website for testing purposes after the updates

• Communication with Hosting or any third party services is defined with the customer at the analysis stage

• During the analysis all accesses to the website or any third party software will be defined (a checklist will be provided )

Additional services

• Autotests implementation

• Circled testing of all of the website once a month

• Additional hours of the developer ($35/hour)

• Test documentation (Test cases) creation

• Business analysis of the project (Documentation creation)

Additional info

• We will send you a comprehensive maintenance report on a monthly basis

• Follow up emails to the customer (will be defined exactly which)

• Each package is limited to one website only

• Communication is done on Business hours 10 AM – 7 PM Kyiv time with a dedicated Project Manager

Pricing

Analysis stage – $300

Monthly package with all described – $600

Analysis stage – $400

Monthly package with all described – $700

Analysis stage – $500

Monthly package with all described- $800

Internal comms

NOT STARTED

NOT STARTED

Plugins/ WordPress/ Woocommerce updates

Will include updates of the plugins, fixes for the updates if any required. Basically this package includes not just updates, but also fixes if any required, in case the plugin will cause bugs.

In each package there will be 20 hours/30 hours/ 50 hours of a developer included, based on the package itself.

TO BE DISCUSSED

IN PROGRESS

TO BE DISCUSSED

Pre package one time activity

In order to sell the package, the website should go through an analysis stage. It will include such services:

• Analysis of the plugins of the websites – what plugins are responsible for and what exactly should be checked

• Server monitoring connection – stage creation, monitoring, connection to slack to be informed – for example 20 hours for dev ops, pm

• SEO should be part of analytics. Check the page speed after each update. Monitoring of page speed in global

• Production Duplicate (Preproduction server) creation

• BA should write the most critical functionality of the website

• In the project passport the main functionality must be written

TO BE DISCUSSED

QA

QA should be included in each package. All depends on the package itself, however there will be also upsale options:

• QA testing after each circle updates

• For online store – for sure should be hours of QA
  Updates once a week

• Regression tests once a month for each package

• QA for critical functionality of the website

TO BE DISCUSSED

Upsales

• Autotests – upsale

• Circled testing of all of the website – upsale

• Additional hours of the developer – upsale

• Test documentation (Test cases) – upsale

TO BE DISCUSSED

Additional info

Three packages –

• Online store

• catalog

• corporate website.

All will depend on the amount of plugins, updates.

• At least 10 hours of developers should be a part of each package

• Follow up emails, for example – time to purchase a new package; email that states only 10 hours of the developer is left

• Each package is limited by one website

• Create a process for the maintenance business process – tasks creation, time to log, etc.

• Reporting must be based on the business process above from the time doctor

TO BE DISCUSSED

Maintenance packages

Brainstorm what can the maintenance packages should include, in regards:

• Types of services

• Amount of hours

• Website monitoring

• Responsibilities

• Types of packages

One more topic for discussion. We have simply ongoing support, where not always all the bills are being paid off (Oneline is a bright example). So there should be a support package, depending on the needs of the customer. Basically it would be selling additional hours of the developers for creating new functionality, supporting existing one, bugs fixing if required, etc. Something alike outstaff, but more controlled.

16 окт. 2023 г.

Discuss with the Teamleads along with PMO

Provide not final packages, but a first draft of the packages

TO BE DISCUSSED

IN PROGRESS

Discuss with the Teamleads along with PMO

It would be great to discuss on the 15th of August, however not sure if there will be time left. Anyway, this would be the topic to discuss in a week for sure.

TO BE DISCUSSED

Working with accounts

Start having calls with the company`s accounts, scheduled once in 2 weeks, or once a month. Gather feedback, ask for improvements, ask what plans for the Future, if we can prepare anything or assist.

29 сент. 2023 г.

• Ask alex.l@cheitgroup.com to create a document with all of our existing accounts, with emails, contacts, specifics of the account

• After start writing and schedule phone calls

• Discuss with alex.l@cheitgroup.com possible questions, recommendations

require:
Information about accounts:

• Name

• Country

• Email

• Contact person

• phone of contact person

• Rate

• Projects list

TO BE DISCUSSED

Collaboration with the Sales Department

• Take part in every starting call with a potential customer

• Take part in weekly calls with the Sales department

• Have track of every news from the department, suggest personal ideas

• Discuss contract templates creation

• Provide support and follow ups for the potential customers

• Have a brainstorming session of what can be improved, what is required, what should we stop doing

• Ask for a report for the last 4 months of the work of the department (stats, percentage of leads that jumped on a call, etc)

• Presales estimation – for Highend and lowend

• Presentations for the Sales dept (зібрати інформацію по потребі в презентаціях та КП і віддати це на дизайн.)

21 авг. 2023 г. – 15 сент. 2023 г.

• Be in full contact with Marina (Unlicensed)

• To be aware of all the main stats, improvements, critical situations (suggest to create)

• Take part in creating contract templates for different types of projects (From my POV a Contract template builder for now is out of the table)

• Have the Development department create a feature calculator in order to save time for Future estimations

TO BE DISCUSSED

Collaboration with the PMO

• Continue working with sophiabilyk on new ideas and implementations

• Take part in PM meetings and activities

• Provide ideas for business processes improvements

• Provide ideas of Topics and Speakers(optional) for knowledge gathering

• Have 1:1 meeting sessions with sophiabilyk so we can be in the loop of events

• Continue having offline meeting sessions with sophiabilyk (once in 2 weeks or once a month, all depends)

• Assist in any case

TO BE DISCUSSED

Business Growth

• Collaborate with each department, including SEO (package deals may be also provided in the Future)

• Take part in each important session in regards to the company

• Write each and every idea as a backlog and discuss from time to time with alex.l@cheitgroup.com in order to prioritize

• Start taking business trips to CHEIT offices in order to work with the teams (minimum once a quarter)

• Schedule in the calendar follow up emails to all accounts, simply to check on them, just ask how they are doing. Such will help to gain trust

• Business development. Attracting new partners, consultants (TBD with alex.l@cheitgroup.com )

TO BE DISCUSSED

Saclab US

In progress

• In progress of bugs fixing. Already fixed the language switcher. Honcharuk Oleh is fully on the project

• Less and less bugs are being done.

• Not yet possible to say when fully the project will be over, but my presumption is until the end of August it should be finalised

Saclab SnS

In progress

• In progress of bugs fixing. Basically the only priority

• Also Intense testing.

• Filipp Antonov went on vacation this week, but the customer will be able to test himself.

• Plan to go live until the end of this week, however lots of things are already done.

Saclab General

In progress

• Working on the assigned issues by @Thu (no sence to write them all down)

• Dima Savchenko (WP) is on vacation for 2 weeks (last one and this one), so Honcharuk Oleh will be assigned to crytical bugs and maintanance.

• Plan to have the code review this week to understand how long would it take to do the refactoring

• Waiting for Honcharuk Oleh to track all of the hours for July in order to send the bill to the customer

Digitech

Done

• Project finalised

• Customer is not responding for a long time. Wrote him once more (do it periodically)

Growth

In progress

• Started the new position in the company as Head of Business Growth

• Discussed with alex.l@cheitgroup.com the plans and responsibilities

• Since I have been busy with Saclab, did not have yet time to work on the plan. This will be the week for it

• On the 15th of August the Teamleads and myself will have a brainstorming session in regards to Maintenance and Support packages

• Plan to have a call with sophiabilyk regarding our Future collaboration and communication with the accounts

Saclab US

In progress

• In progress of bugs fixing. This is the only focus

• Also had a call with the customer regarding the US version and the reports. Plan to make a research and deduct all the hours that are on the side of CHEIT

Saclab SnS

In progress

• In progress of bugs fixing. Basically the only priority

• Also Intense testing.

• Since Honcharuk Oleh is on vacation, the week of 17.07-21.07 we were testing the whole project. Not all yet tested

• Plan to go online this week with the project

• Customer is testing as well, however not a lot of bugs

Saclab General

In progress

• Working on the assigned issues by @Thu (no sence to write them all down)

• Fixed the main issue with the server. Rewrote the cron. At the moment all is working good.

• Still in progress of testing the server. Fall down almost every early morning for a couple of minutes

• Had a call with the customer in regards the Future of Saclab, need to review the code and provide an estimate for refactoring

• Also in plan to implement IMS until the end of the year

Digitech

Done

• Project finalised

• Waiting for the paid invoice

• A couple of more bugs have come in and Oleksii (Unlicensed) has fixed them

• The customer is not yet responding. Pinged him once again

Support

In progress

• Reviewing every support request in slack

• Assisting olha.gomon (Unlicensed) when required

• sophiabilyk olha.gomon (Unlicensed) are going to be starting next week the live testing

• Andrii Kupriianov has joined the support team and is working on the support projects

• Oneline used slack connect in order to have all of the channels in one place

PMO

In progress

• Did not have 1:1 this week, as focus was on the launch of Saclab

• Working on the estimation for the mobile app, need to have a call with alex.l@cheitgroup.com

• Sent an estimate to Coreteka regarding the wordpress project

• Hired two Project managers and one Support manager

Saclab US

In progress

03.07

• Had bugs, that influenced on the release on the 28th of June

• Worked hard all week and weekend to make it on time, for the third of July

• Still working on the improvements, more likely will launch on the third

Saclab SnS

In progress

05.07

• 99% of the project finished

• At the moment the deadline works as expected

• Demo was not yet shown, since the customer asked to focus on the US version.

• Plan to show more likely on the 5th of July

• Waiting for Honcharuk Oleh to track the hours so I can generate the report and send the hours report to the customer for the whole Saclab project

Saclab General

In progress

• Working on the assigned issues by @Thu (no sence to write them all down)

• Researched the issue with the server. Plan to estimate how to fix the issue, and let the customer know. But only after the 4th of July

Digitech

In progress

26.06

• Project finalised

• Waiting from Alina an invoice for 70 hours (I asked at first 90. he asked 60, we came down to 70 hours to charge, which is totally great)

Support

In progress

• Reviewing every support request in slack

• Assisting olha.gomon (Unlicensed) when required

• sophiabilyk olha.gomon (Unlicensed) are going to be starting next week the live testing

PMO

In progress

• Did not have mostly 1:1 this week, as focus was on the launch of Saclab

• Working on the estimation for the mobile app, need to have a call with alex.l@cheitgroup.com

• Sent an estimate to Coreteka regarding the wordpress project

• Hired two Project managers and one Support manager

Saclab US

In progress

28th of June

• Running to the Finish line with the development. on Monday the 26th we are starting the testing by the customer

• Left are Hubspot and giftcard – customer is aware of Hubspot. Giftcard will be done today. All bugs found by Fillip are fixed

• Plan is still at hand to launch on the 28th

• 4th of July starts a Marketing campaign

Saclab SnS

In progress

30th of June

• On the Finishline

• At the moment the deadline works as expected

• Plan to show the demo tomorrow, Tuesday the 27th

Saclab General

In progress

• Working on the assigned issues by @Thu (no sence to write them all down)

• Had an issue with the server on Friday. Took a couple of hours to fix. Still not sure what was caused. We will make a research

Digitech

In progress

26.06

• Oleksii (Unlicensed) Finalised the pages and all the bugs

• Awaiting confirmation from the customer

• Wrote the customer regarding billing on Saturday, awaiting for a reply

Support

In progress

• Reviewing every support request in slack

• Assisting olha.gomon (Unlicensed) when required

• sophiabilyk olha.gomon (Unlicensed) are going to be starting next week the live testing

PMO

In progress

• Mostly 1:1s

• Assisting with the estimations, especially big projects

• Had an incoming potential estimation from Coreteka, already sent.

Meeting with sophiabilyk

Done

Meeting with Sophia 22.06.2023

Implementation of Teamleads

Provided points for Teamleads implementation to convert into a Business process

26.06.2023

Checklist

Kate provided the first checklist for the project launch. Plan to edit it and submit as a business process

05.07.2023

https://docs.google.com/spreadsheets/d/1h9adj-MhY0ACDcZxhqCfmDrHuuDae-gjUnNoFXD8Lvg/edit#gid=0

Support Manager Workflow

olha.gomon (Unlicensed) provided a document with the flow of the support Manager. Plan is to edit it as a business process and implement into work into confluence

Beginning of July 2023

https://docs.google.com/document/d/1xEPBsg8w2R2YnzqNAfCYC3CD0XfdbJtCMEZyp-3WVT8/edit

Support Portal

At the end of the month (June 2023) it will be started to be taken into work. It will be an active testing phase by olha.gomon (Unlicensed) She will be implementing the tasks from the name of the customer in order to test it live. Feedback will be gathered within this time and provided to sophiabilyk by the End of July 2023

End of July 2023

Development plan for the PM`s

• Kate Hvozd is to be educated for the BA role (courses) – August

• sophiabilyk is to be educated for the Product Owner (courses) – December

• Anna Potiiuk is to be send for the Advanced PM courses – August – September

• olha.gomon (Unlicensed) for now focus on the Support role. In the Future (probably from Fall, become part time a PM assistant)

End of the Year

Ideas for the maintanance support

• Hours of developer aditionaly

• Monitoring of the server

• Monitoring of the Website health

• Additional monthly circled QA

• Business hours reaction or 24/7 depending on the plan

• SEO updates per month?

• Plugins updates

• Regular backups

• Cache cleanup

• Reminder for regular payments

• Keeping the CMS up-to-date

• Installation of anti-hacker and anti-spam components

• Reminder of changing password for the admin

• Testing for high loads resistance

august 2023

Analysis of each PM

PMO needs statistics of each PM performance that will help build the KPI and the yearly review process:

• Project profitability

• Amount of overbudget

• Deadline meet

• communication with the customer (scheduled calls, reports, emails)

October 2023