Theme

Category: Flyttesiden

  • Incident № 3. The emails are not sent

    Name of incident

    The emails are not sent

    Date / Time

    14.06.2024

    Request from client

    We have an URGENT issue again

    The sign orders (on email) stopped working once again….. We did not receive them for Flytteskjema

    Jira ticket


    FLT-178

    Involved (Internal)

    CheIT side:
    Andrii Kupriianov, Dima Savchenko

    Involved (External)

    Mikael Petrowski

    Solution

    Our steps:

    • access to errors log on Flytteskjema server

    • back to simple SMTP settings

    Conclusion how to avoid

    The reason is the blocked email post@flytteskjema.no

    image-20240701-054457.png

    need to investigate the reason of blocking to find the approach to avoid

  • Incident № 1. The emails are not sent

    Name of incident

    The emails are not sent

    Date / Time

    6.10.2023

    Request from client

    https://trinomiworkspace.slack.com/archives/C05L0QWRA05/p1696590193537559

    URGENT BUG flyttesiden.no: Seems like transactions are logged wrongfully in Stripe. Please check stian12349@gmail.com and reidundahlskaas.moen@gmail.com

    Jira ticket


    FLT-168

    Involved (Internal)

    CheIT side:
    Andrii Kupriianov, Mykola Pashchuck, Oleh Honcharuk

    Involved (External)

    One-Line side:
    Mikael

    Solution

    Our steps:

    • 1

    Conclusion how to avoid

    –

  • Incident Log

  • Incident № 2. The emails are not sent

    Name of incident

    The emails are not sent

    Date / Time

    16.10.2023

    Request from client

    https://trinomiworkspace.slack.com/archives/C05L0QWRA05/p1697450552435319

    We have an URGENT issue for flyttesiden and flytteskjema.

    We have not received the emails with sign orders that should have been sent out 14th (Saturday)

    Jira ticket


    FLT-169

    Involved (Internal)

    CheIT side:
    Andrii Kupriianov, Mykola Pashchuck, Oleh Honcharuk

    Involved (External)

    One-Line side:
    Mikael

    Solution

    Our steps:

    • get access to the Google admin account (Workstation)

    • setup new emails in workstation

    • change SMTP settings

    Conclusion how to avoid

    –

  • Filtering in Airtable

    The filters saved everytime even if you relogin. To find any information use Parent tab – Grid view

    To find the orders of signs for the period you have to use this filter:

    Don’t use other grids with saved filters (use only “Grid view“). The client prepared some filters for use in their work.

  • Update public key

    Як це робити https://github.com/Target365/sdk-for-php – ось тут інструкція є.

    Коротко:

    1. заходимо на сервер проду.

    2. Заходимо в якийсь каталог і там виконуємо 3 команди поспіль

    3. openssl genpkey -algorithm RSA -pkeyopt rsa_keygen_bits:1024 -out private.pem

    4. openssl pkcs8 -topk8 -inform pem -in private.pem -outform pem -nocrypt -out private.key

    5. openssl rsa -in private.key -pubout -out public.key

    6. Після цього в нас в цій папці буде 3 файли private.pem, private.key, public.key

    7. Авторизуємось в strex. і там заходимо в розділ https://www.strexconnect.no/admin/public-key

    8. Додаємо публічний ключ який ми сгенерували (код з файлу public.key) з назвою вкінці якої додаємо рік випуску ключа (не обов’язково але для зручності)

    9. Переходимо в налаштування сайту за посиланням https://flyttesiden.no/wp-admin/admin.php?page=acf-options-sms-api

    10. В поле Key name – вставляємо назву того ключа який додали на сайт strex.

    11. В поле Private Key – вставляємо сгенерований нами приватний ключ. (код з файлу private.key)

    12. Зберігаємо.

    Перевірити чи все ок працює можна просто заповнити форму і подивитись на сайті strex від імені якого ключа відправка спрацьомує. (поле Authorization:)

  • Instructions

  • Monthly report (August 2023)

    Project Schedule & Scope Status

    Task/Ticket

    Status

    Opened

    Date of delivery

    Estimation

    Fact spent

    Comment

    1


    FLT-116


    FLT-155


    FLT-157


    FLT-144

    Done

    02.08

    15.08

    14h 19m

    Add to checkout steps information about prices of services (flyttesiden)

    2


    FLT-152

    Done

    02.08

    17.08

    3h 41m

    Add to checkout steps information about prices of services (flytteskjema)

    3


    FLT-137


    FLT-153


    FLT-154

    Done

    02.08

    21.08

    6h 7m

    Tasks for optimization site:
    – switch to cloudflare
    – setup WP Rocket plugin

    4


    FLT-123

    Done

    02.08

    21.08

    10h 6m

    Change status for post signs in personal user account, switch to sendt in 10 days after reconfirmation date (flyttesiden)

    5


    FLT-160


    FLT-158

    Done

    02.08

    24.08

    3h 10m

    Change status for post signs in personal user account, switch to sendt in 10 days after reconfirmation date (flytteskjema)

    6


    FLT-138

    Done

    02.08

    15.08

    8h 3m

    Add styles for Region post code on registration form, REFACTORING

    7


    FLT-159

    Done

    22.08

    22.08

    1h

    Work with smtp issues, apply new credentians

    8


    FLT-118

    Hold

    02.08

    –

    45-86h

    13h 53m

    prepare visual design, technical documentation for developers, estimation

    9


    FLT-111

    Hold

    53m

    10

    Task discussins, review and communications

    10h 2m

    Total

    71h 14m

  • Reports

  • E5. Story 1. Contact us button

    User story

    As a website user
    I want to contact the support in a very fast way on the 4th checkout step in case any payment methods are not available
    So that helps users and the support team to solve this problem in a manual way

    Visual design

    https://www.figma.com/file/VNME8l1UGl6nNm51W8EA76/Flytte-design?type=design&node-id=101-2&mode=design&t=rogON8u2JTiaXSTy-0

    Acceptance criteria

    01

    Given: During checkout registration form go to the 4th step

    When: In the admin panel the stripe is deactivated
    AND user added to correct or not fit mobile number for payments by Strex

    Then: see the contact us button

    02

    Given: During checkout registration form go to the 4th step

    When: Click on the button “Kontakt oss“

    Then: the button “Kontakt oss“ is disappeared and user see green text “Takk, din henvendelse er mottatt! Du vil bli kontaktet innen kort for å fullføre bestillingen.“

    03

    Given: During checkout registration form go to the 4th step

    When: Click on the button “Kontakt oss“

    Then: the email send to the support with text:
    Misslykket betaling fra kunde
    (client name)
    (client email)
    (client phone)
    (products in the cart)
    (price of cart)
    (adress)
    (Post code)
    Link to the wordpress order in the admin panel