Incident #6 [Website has been down]

Name of incident

Website has been down

Date / Time

02.12.2024 4 pm (Kyiv time)

Request from client

Website down

image-20241202-170840.png

Involved (Internal)

Anna Aksonenko Dima Savchenko (WP) Roman Kliuiko Maxim, Honcharuk Oleh Pavlo Trukhin alex.l@cheitgroup.com

Involved (External)

Oliver, Alexander

Solution

Solution: added new rule to the Cloudflare

image-20241202-171043.png

Important!

Added checkboxes (important here checkbox Security level) for including fully the rules from it:

image-20241202-171356.png

Conclusion how to avoid

Leave the website in this security level “under attack“, because payments now are working

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