|
Name of incident |
|
|---|---|
|
Date / Time |
|
|
Request from client |
(link to the chat in Slack, copy-paste, screenshot) |
|
Involved (Internal) |
(list all team members / involved people from CheIT side) |
|
Involved (External) |
(list all stakeholders from Client’s side) |
|
Solution |
(how the issue was solved – tech steps from Dev) |
|
Conclusion how to avoid |
(comment how we can avoid such situation in the future) |
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