Incident № 2. The emails are not sent

Name of incident

The emails are not sent

Date / Time

16.10.2023

Request from client

https://trinomiworkspace.slack.com/archives/C05L0QWRA05/p1697450552435319

We have an URGENT issue for flyttesiden and flytteskjema.

We have not received the emails with sign orders that should have been sent out 14th (Saturday)

Jira ticket


FLT-169

Involved (Internal)

CheIT side:
Andrii Kupriianov, Mykola Pashchuck, Oleh Honcharuk

Involved (External)

One-Line side:
Mikael

Solution

Our steps:

  • get access to the Google admin account (Workstation)

  • setup new emails in workstation

  • change SMTP settings

Conclusion how to avoid

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