Meeting with Sophia 22.06.2023

Implementation of Teamleads

Provided points for Teamleads implementation to convert into a Business process

26.06.2023

Checklist

Kate provided the first checklist for the project launch. Plan to edit it and submit as a business process

05.07.2023

https://docs.google.com/spreadsheets/d/1h9adj-MhY0ACDcZxhqCfmDrHuuDae-gjUnNoFXD8Lvg/edit#gid=0

Support Manager Workflow

olha.gomon (Unlicensed) provided a document with the flow of the support Manager. Plan is to edit it as a business process and implement into work into confluence

Beginning of July 2023

https://docs.google.com/document/d/1xEPBsg8w2R2YnzqNAfCYC3CD0XfdbJtCMEZyp-3WVT8/edit

Support Portal

At the end of the month (June 2023) it will be started to be taken into work. It will be an active testing phase by olha.gomon (Unlicensed) She will be implementing the tasks from the name of the customer in order to test it live. Feedback will be gathered within this time and provided to sophiabilyk by the End of July 2023

End of July 2023

Development plan for the PM`s

• Kate Hvozd is to be educated for the BA role (courses) – August

• sophiabilyk is to be educated for the Product Owner (courses) – December

• Anna Potiiuk is to be send for the Advanced PM courses – August – September

• olha.gomon (Unlicensed) for now focus on the Support role. In the Future (probably from Fall, become part time a PM assistant)

End of the Year

Ideas for the maintanance support

• Hours of developer aditionaly

• Monitoring of the server

• Monitoring of the Website health

• Additional monthly circled QA

• Business hours reaction or 24/7 depending on the plan

• SEO updates per month?

• Plugins updates

• Regular backups

• Cache cleanup

• Reminder for regular payments

• Keeping the CMS up-to-date

• Installation of anti-hacker and anti-spam components

• Reminder of changing password for the admin

• Testing for high loads resistance

august 2023

Analysis of each PM

PMO needs statistics of each PM performance that will help build the KPI and the yearly review process:

• Project profitability

• Amount of overbudget

• Deadline meet

• communication with the customer (scheduled calls, reports, emails)

October 2023