Dev Team Productivity Metrics

Metric: Velocity / Throughput

Goal: Predictability (=>90%), the upward trend over time for the velocity/throughput numbers.

Description:

Can be performed with the help of Jira report – compares commitment vs completed tasks or story points. Helps the Team decide how many tasks they may forecast for the current Sprint. Helps Product Owners to gauge how quickly a team may work through the backlog (predictability). In order to track velocity, teams need to be using a particular measure (story points, ideal days, etc.) Drawback: it’s not always accurate for future prognosis, depending on many unstable factors. 

Metric: Time to production (Cycle time) 

Goal: As short as possible, without sacrificing quality or business value.

Description:

Cycle time measures the time from “In Progress – to – Done”. By tracking and analyzing the Cycle Time, it is easy to identify bottlenecks in the process and decrease time to production.

Metric: Escaped Defects

Goal: 0 escaped defects

Description:

This metric track the number of issues/bugs that “escaped“ our testing cycle and were found by client/customers. This can be tracked on Jira by introducing and using a particular field in “Bug“ issue type. e.g Found by customer/Escaped Defect – Yes/No. Every “escaped defect“ should prompt improvements to our test cycles/environments/automated tests.

Metric: On-Time/On Budget/On Scope

Goal: Achieve/exceed expectations

Description: Each team should track their schedule, scope, and budget constraints, and take necessary actions in case of missing. Analyzing the issues with those needs to lead to a retrospective outcome of which need to be action points that would help us prevent such situations in the future.

Metric: Customer Satisfaction Score

Goal: 10 / highest score possible

Description:

We need to satisfy the needs of our customers, therefore the best way to measure our productivity is to ask our customers. This can be done on a regular basis, by asking our client to rate the team’s performance on a scale of 1-10, or in a form of an NPS score (how likely would you be to recommend CheITGroup?).