Best practices

Weekly follow up and updating clients

Case: client doesn’t send us images we need to complete the task

1. If user doesn’r send information we need it is not client’s issue. It is our issue

2. Create a follow up task for yourselve to remind him at least once a week.

3. One time per week when you go through follow up tasks and send a friendly reminder to the customer that you need images, content, access to complete the task.

4. Also you can ask who can help you with your question from client’s team. So you will be able to contact responsible person and get required information quicker.