Support projects

1. Support portal

• Support portal in Jira is set up.
• Develop instructions for PMs.
• Develop instructions for clients.
• Support portal is used by clients and support PMs by the end of the year.

2. Documentation – creare/maintain documentation of support projects (where relevant)

• Develop the structure of standard set of documents for support projects
• Develop templates and instructions
• Implement the procedure with the support PMs.

TimeTracker

• Implement Projectrack functionality in the internal TT to make reporting more automatised and efficient.
• Implement more detailed stats in the TT functionality.
• Finish the development of the estimator.
• Finish the development of the finance system.
• Create a storage for general passwords that are not related to a specific project.

Reccurent performance reviews for the PM team

• Create a KPI system for the team and define a set of metrics to track

Data-driven decisions

• Define a set of project metrics to track (for the dev team) and implement the process
• Strart using diagrams and other tools to monitor processes on the projects
• Create a general complain approach on what diagrams should be used and how
• Prepare instruction on the tools and process

Jira

1. Configuration

• Develop a set of standaridised workflows, screens, layouts for different types of projects.
• Develop an instruction for configuring projects at the start.
• Improve the tasks management flow

2. Templates

• Unify tickets layout and fields, add convenient and useful templates
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3. Data clean-up

• Update the existing boards, resolve old tasks, and keep updated the future ones

Estimation

1. Estimation process

• When the estimator is finished – standardise points and/or services that must be included into the estimation
• Develop documentation for the pre-sale phase of the projects, detailing the steps on documents, payments, etc.

2. Team

• Improve the estimation procedure, make it more accurate, including using estimates by exact developers or using coefficients.
• Develop a procedure of forming the project team, according to the projects complexity and developer’s competencies.

Risk Management

• Develop general structured approach to risk management

General

• Develop templates and checklists for every stage of the project

Project Management

• Document all project management-related documents and instructions
• Implement unified way to write and store project documents
• Classify developer’s skills – level, experience with integrations, tech stack, etc.

QA process

• Develop a process of QA
• Develop a document-explainer for clients on our process

Agreements

• SOW for every project
• Client briefing to get all the info on requirements, design, etc.

Projects set up and flow

• Jira templates with filled tasks
• Agree on the template for different issue types
• Tasks decomposition – structure, issue types, etc.
• Implement the procedure to leave comments for every status change
• Implement risks metrics

Documents

• Develop project documents for every stage of project
• Renew the template of project passport and keep it in TT
• Rate matrix, finance info to calculate COGS

Team

• Team traditions – monthly calls

Calls

• Change the structure of dailys, to get everyone more involved
• Different techniques for hosting daily

Workshops

• Tech workshops
• Finance workshops
• Case studies about projects

Performance review

• 1-1 for team, performance review

Communication

Metrics

Documents & Agreements