Maintenance packages

Approver

alex.l@cheitgroup.com Honcharuk Oleh

Contributors

sophiabilyk

Informed Stakeholders

Honcharuk Oleh alex.l@cheitgroup.com Alec Shpigar Ivan Atroshchenko (Unlicensed)

IN PROGRESS

Suggest all of our customers Maintenance packages

Based on the amount of purchased packages

Provide on a timely basis all of the services that were purchased

Time of reaction, time spent on fixes

Mention Maintenance packages on pre sales calls with potential customers

Additional point to gain the trust of the Lead (meaning after the project is over, we can still support it and have the software up to date), with more chances to be converted into a customer

Business process on how to work on the packages from the perspective of project management

In order to provide all the services from the package, the Business process Must be followed exactly as written

User Persona

The Persona is a representative of the Business, that can make a decision on purchasing the package (or influence on such decision). Usually he/she is the one, with whom the Project Manager has been communicating during the Main phase of the Project

Top-Line message

Basic

Advanced

Premium

Plugins/ WordPress/ Woocommerce updates

• WordPress engine updates (We will update the )

• All plugins updates on a weekly matter (Besides updating existing plugins on a weekly basis, we can also install and activate new plugins. Deactivate or remove plugins you no longer want to use or edit plugin configurations.)

• Content Updates (We will add, remove and replace any content you’d like, such as staff information, phone number and more. Just make sure you have the finalized content)

• We can help you publish blog posts and upload provided images and captions. (Please note, our team does not provide content or content edits, please provide finalized content only)

• Website monitoring is included (notifications will come in, whenever the website is offline)

• WordPress engine updates (We will update the )

• All plugins updates on a weekly matter (Besides updating existing plugins on a weekly basis, we can also install and activate new plugins. Deactivate or remove plugins you no longer want to use or edit plugin configurations.)

• Fixes if any required, in case the plugin or engine update will cause bugs (We can fix theme bugs and common WordPress issues as well. Thats for what the developers hours are for)

• Content Updates (We will add, remove and replace any content you’d like, such as staff information, phone number and more. Just make sure you have the finalized content)

• We can help you publish blog posts and upload provided images and captions. (Please note, our team does not provide content or content edits, please provide finalized content only)

• Website monitoring is included (notifications will come in, whenever the website is offline)

• Monitoring of the domain, SSL certificate, hosting (and other additional services), so that the payment is on time or if enough space

• WordPress engine updates (We will update the )

• All plugins updates on a weekly matter (Besides updating existing plugins on a weekly basis, we can also install and activate new plugins. Deactivate or remove plugins you no longer want to use or edit plugin configurations.)

• Fixes if any required, in case the plugin or engine update will cause bugs (We can fix theme bugs and common WordPress issues as well. Thats for what the developers hours are for)

• Content Updates (We will add, remove and replace any content you’d like, such as staff information, phone number and more. Just make sure you have the finalized content)

• We can help you publish blog posts and upload provided images and captions. (Please note, our team does not provide content or content edits, please provide finalized content only)

• Checking of the page speed after each update.

• Keyword Ranking (This service keeps track of how your keyword ranking changes and your clients’ website’s visibility. It will also show the clients’ main competitors and more.)

• Link Monitoring (Broken or unresponsive links can lead to poor user experience and are bad for SEO. Our link monitoring service will check the links in all the posts and pages daily.)

• Monitoring of page speed in global

• Website monitoring is included (notifications will come in, whenever the website is offline)

• Monitoring of the domain, SSL certificate, hosting (and other additional services), so that the payment is on time or if enough space

Developers/ QA /SEO/ Content

• 5 hours for the developer

• 5 hours for the QA

• 5 hours for the SEO guru

• 5 hours of content change

• 10 hours for the developer

• 5 hours for the QA

• 5 hours for the SEO guru

• 10 hours of content change

• 10 hours for the developer

• 10 hours for the QA

• 5 hours for the SEO guru

• Unlimited content change

QA services

• QA testing after each circle updates

• Regression tests once a month

• QA for critical functionality of the website

Analysis stage

Before purchasing one of the packages, the website should go through an analysis stage. It will include such services:

• Analysis of the plugins of the websites (what plugins are responsible for and what exactly should be checked)

• Server monitoring connection (stage creation, monitoring, connection to slack to be informed)

• SEO is to be checked and analysis report provided

• Production Duplicate (Preproduction server) creation

• BA will write the most critical functionality of the website for testing purposes after the updates

• Communication with Hosting or any third party services is defined with the customer at the analysis stage

• During the analysis all accesses to the website or any third party software will be defined (a checklist will be provided )

Additional services

• Autotests implementation

• Circled testing of all of the website once a month

• Additional hours of the developer ($35/hour)

• Test documentation (Test cases) creation

• Business analysis of the project (Documentation creation)

Additional info

• We will send you a comprehensive maintenance report on a monthly basis

• Follow up emails to the customer (will be defined exactly which)

• Each package is limited to one website only

• Communication is done on Business hours 10 AM – 7 PM Kyiv time with a dedicated Project Manager

Pricing

Analysis stage – $300

Monthly package with all described – $600

Analysis stage – $400

Monthly package with all described – $700

Analysis stage – $500

Monthly package with all described- $800

Internal comms

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