30.01 – 10.02 Meeting notes

Daily tasks

Ongoing

Workload checking on a daily basis, communication with the team, jumping into communication between the PM`s and the customer, checking all channels in slack

1:1

Ongoing

Spoke on 1:1 with the PM`s, discussed projects, issues, suggestions.

Tech interview with customer support

Done

Had 3 interviews with potential support managers, along with sophiabilyk Reported to alex.l@cheitgroup.com Potential candidate is chosen.

Bluecare transfer

Done

Took over the Bluecare transfer to live, when Kate Hvozd got sick. All was successful.

Presentation of the department analysis

Done

Prepared a presentation in regards to the analysis of the department.

Retrospecive with the customer of Bluecare

Done

Had a retrospective call with Oneline regarding Bluecare. They provided positive points, and points to improve. Will be taken into consideration.

Call with Egzon regarding support

Done

Had a call with Egzon, regarding the support flow we are to implement – He was positive about it and is looking forward to test

1:1 with Alex

Ongoing

Had a 1:1 calls with alex.l@cheitgroup.com , got inputs on what to improve, got overall feedback.

Future weeks

In Progress

Taking over Kate Hvozd projects while she is on Vacation