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Story 43.2 Send bag First Time Seller adaptation

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General Info

We are improving the experience for first-time sellers (outside of Germany) by adjusting the pickup scheduling, updating email automation to inform them about the process, and enhancing internal notifications (Slack and Airtable). Reason: Customers who sell with Saclab for the first time get a special PickUp Service. A UPS driver will provide a shipping label. This service has different Pickup Times than the usual UPS express checkout.
The goal is to ensure a clear, restricted pickup window, correct email communication, and proper handling of first-time sellers through internal tools.

Changes

  • Implement the "First-time Seller" tag in Airtable. Applied automatically or manually selected.

  • Update email automation to inform first-time sellers about the full-day pickup window (8 AM-5 PM) and the premium pickup service in general

  • The existing SYB flow stays the same, this is only for first-time sellers

  • Adapt the "Schedule a Pickup" page to limit the pickup window

  • Modify Slack notifications to include details about first-time seller or premium pickups.

User Story

As a first-time seller, I want to be informed about my pickup window and how the pickup process will work for first time sellers, so that I can prepare for the collection of my bag.
Intenal: I want the correct internal systems to reflect my status, ensuring smooth handling by the sales team.

Acceptance Criteria

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Acceptance Criteria

Screenshot

01

Given the customer sells for the first time and has no previous SYB deals past “bag accepted”=yes
When the sales team opens Airtable Base "SYB submission"
Then the "First-time Seller" tag is applied automatically to “Type” in Contact OR manually selectable by the salesteam to the contact “Type”.

Screenshot 2024-09-19 at 14.29.35.pngScreenshot 2024-09-19 at 14.30.56.png

02

Given the Tag “First-time Seller” is attached to the deal
When submission accepted = "Yes"
Then the Deal moves to the Airtable “Product Inventory”. the sales team sees the "First-time Seller" tag in the contact.
And Acceptance Criterias 04-09 are triggered

Screenshot 2024-09-19 at 14.28.13.png

03

Given the Tag “First-time Seller” is not attached to the deal
When submission accepted = "Yes"
Then the Deal moves to the Airtable “Product Inventory”. the sales team does not see the "First-time Seller" tag in the contact
And existing “Schedule A Pickup” Pickup options are displayed to the customer (function already existing)
And existing email “SYB – 4.0.6 can schedule pick-up (S)” gets sent to seller (function already existing)

04

When seller is on the "Schedule a Pickup" site
And is a first-time seller or regular seller
And seller selects a country outside Germany
And books pickup before 13:30 Munich Time
Then seller can select the following working day, with pickup time pre-selected to 9AM – 5PM
AND dont show other pickup-time options

Screenshot 2024-09-19 at 14.55.17.png

05

When seller is on the "Schedule a Pickup" site

And is a first-time seller or regular seller
And seller selects a country outside Germany
And books pickup after 13:30 Munich Time
Then seller can’t select the following working day
AND can select the next working day after next working day (or the days after), with pickup time pre-selected to 9AM – 5PM
AND dont show other pickup-time options

Screenshot 2024-09-19 at 14.55.17.png

06

When seller is on the "Schedule a Pickup" site
And seller selects Germany as the country
And books pickup before 13:30
Then seller has the option to select the pickup time as usual (function already existing)
And can select the following working day (function already existing

Screenshot 2024-09-19 at 15.05.53.png

07

When seller is on the "Schedule a Pickup" site
And seller selects Germany as the country
And books pickup after 13:30
Then seller has the option to select pickup starting the working day after next working day, with usual time selection options available.

Screenshot 2024-09-19 at 15.07.47.png

08

When the seller submits the scheduled pickup
Then the system sends a Slack notification that includes details about "First-time Seller Pickup" or "Premium Pickup" with the current pickup information (e.g., date, time, bag details).
AND send out adapted eMail to seller “SYB – 4.0.6 can schedule pick-up FIRST TIME (S)” (T&Cs and Consigment agreement attached as function existing)

EN Template: https://us12.admin.mailchimp.com/templates/edit?id=10086334
EN Subject: Your bag is ready to be shipped.
EN Preview: Your pickup is ready to be scheduled. We look forward to receiving your item!
DE Template: https://us12.admin.mailchimp.com/templates/edit?id=10086335
DE Subject: Ihre Tasche ist bereit für den Versand.
DE Preview: Sie können jetzt Ihre Abholung buchen. Wir freuen uns darauf, Ihren Artikel zu erhalten!

Please schedule a premium pick up for [Seller Name]
Seller’s email – [Seller eMail]
First-time Seller Pickup
Pick-up date & time – [date + time]
Bag(s):
Bagemoji [BName]
Hubspot ID: [HubspotID]
Price w/o fee: [Price w/o fee]
Street: [Street]
Apartment: [Apartment]
Postcode: [ZIP]
Country: [Country]
City: [City]
Phone: [Phone]

09

Given a Deal has the Tag “First-time Seller” via the linked contact
When a bag reaches “bag accepted”=yes in SacLab Inventory
Then the tag “First time seller” gets deleted from the Contact

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