Incident #1 [Users can’t check out]

Name of incident

Users can’t check out

Date / Time

21.05.2024 1:49 pm (Kyiv time)

Request from client

please check urgentlh it seems that users can’t check out

tested payment via Credit Card – failed. https://app.box.com/s/ko0a5y7s3jb2tk0tjvcigp77khuizazz
Affected methods reported by customers: CC, paypal, eventually Apple pay. Mollie Order ID note in failed order: https://app.box.com/s/3zgxnpefrkfdcuclmxrcyvpqlis8ex5o

image-20240611-192440.png

Involved (Internal)

Dima Savchenko (WP) Andrii Kupriianov Filipp Antonov

Involved (External)

Alexander Böhringer Thư Phan

Solution

Deactivated and activated the Mollie plugin + updated the plugin.

Conclusion how to avoid

Update the payment plugins as soon as a new version is released

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