Incident #1 Long page loading and problem with the server

21.06.2023

https://onelinemarketing.slack.com/archives/CQWNJ94M6/p1687346297968709

CheIT side:
Alex Lozitskyi, Olga Gomon, Slava Moisieiev, Dima Sviridenko, Oleh Honcharuk, Ivan Atroshchenko

One-Line side:
Boris Schaefer, Egzon Cekaj, Chiara Gragnano

Our steps:
– Review server settings and configurations.
– Check server logs for any anomalies or errors.
– Assess server performance and identify any potential issues.
– Examine the codebase for any errors or vulnerabilities.
– Collaborate with the team to brainstorm possible explanations and solutions.

Note: The same problem was a year ago due to the fact that they did not pay for hosting

1. add dmitriy.sviridenko@cheitgroup.com as admin to the account (not owner) he also will be aware.

2. pay for one year ahead 

3. put once a year 20.06 notification in calendar to check the server billing.

4. change owner to someone responsible for all servers/hosting/billings in company.