Content
General info
The "How Can We Help You" section provides users with a resource hub for resolving their questions and gaining additional support. It includes a search field that redirects to the Help Center, enabling users to quickly find relevant articles or FAQs. Below the search field, several predefined sections are available with answers to common queries, providing structured assistance to ensure users receive timely support.
User story
As a user of the Rocken Jobs platform,
I want to access a Help Center with a search function and predefined sections for frequently asked questions,
So that I can quickly find answers to any questions or uncertainties I have about the platform.
Visual design:
https://www.figma.com/design/I5CXH7H3ICD0vfA1kPbcVf/ROCKEN-jobs-%2F-talent?node-id=54391-27365&t=NTm4mK2SkjyVDMLS-4
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Acceptance Criteria
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01
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Scenario: Section layout and title
Given: the user is viewing the main page
When: the page loads
Then: the "How Can We Help You" section should be displayed with the title "How Can We Help You?" and accompanying description text.
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02
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Scenario: Search field functionality
Given: the user is viewing the "How Can We Help You" section
When: the user enters a query into the search field and clicks the search button
Then: the user should be redirected to the Help Center results page displaying relevant articles based on the query.
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03
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Scenario: Predefined sections display
Given: the user is viewing the "How Can We Help You" section
When: the section is fully loaded
Then: several predefined sections with answers to common questions should be displayed, each section clearly labeled and accessible for further information.
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04
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Scenario: Responsive behavior
Given: the user is viewing the "How Can We Help You" section on different screen sizes (desktop, tablet, mobile)
When: the screen size changes
Then: the search field and predefined sections should adjust layout and visibility, maintaining usability and readability on all devices.
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