- Jira + Slack integration for converting Slack messages into Jira issues – a research needed
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2023-01-17 Meeting notes – Support process (part I) |
- Rate for support issues would be discussed separately with client before start of cooperating, working mostly T&M
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2023-01-17 Meeting notes – Support process (part I) |
- Develop the process of gathering requests
– Form / file with tickets by projects + automation of it – converting tasks to Jira issues
– Plugin / App from Atlassian which set up the form on the site, when user login as admin – Honcharuk Oleh will make a research
– Receiving automate answer when task is done
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Honcharuk Oleh |
2023-01-17 Meeting notes – Support process (part I) |
- Support Dev Manager – Oleksii (Unlicensed) + Support Manager – alex.l@cheitgroup.com will make a request for HR
Oleksii will be responsible for the dev part and managing dev resources, Support Manages will communicate directly with clients and Oleksii, create tasks,..
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Oleksii (Unlicensed) |
2023-01-17 Meeting notes – Support process (part I) |
- Create Jira board for Support projects, tasks should be also placed in the direct project – sophiabilyk
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sophiabilyk |
2023-01-17 Meeting notes – Support process (part I) |
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